A forum named “Future of Chinese Luxury Brands” was held in Beijing recently, on which 2011 Chinese Luxury Brands Report was released, showing that Chinese consumers were highly satisfied (90%) with their after-sales service.

 

Despite that, consumers, whose assets were lower than 10 million yuan, did not report such a high degree of satisfaction with 50% of them saying they were “basically satisfactory” and an additional 11% saying they were “not satisfied”, according to the report.

 

Relative researches showed that 69% of consumers believed that there were three aspects that needed improvement most—reducing maintenance service prices, building more maintenance stations and shortening maintenance time.