International Elite Limited is a Hong Kong-based company. The principal activity of the Company is the provision of Customer Relationship Management (CRM) services, which included inbound services and outbound services, to companies in various service-oriented industries. The Company has two segments: inbound services, which include customer hotline services and built-in secretarial services, a personalized message taking services, and outbound services, which includes telesales services and market research services. Its subsidiaries include Keithick Profits Limited, Winet Engineering Limited, China Elite Info Co., Ltd., PacificNet Management Limited and International Elite Services Limited.

International Elite Ltd. started to provide CRM outsourcing services in 2000. As a call center and CRM outsourcing service provider, the Group has been accredited with ISO certification and arrays of relevant awards in the industry. it started with years of experience in telecommunications services industry. Guided by modern service principles, it seeks to provide standardized quality inbound and outbound services and the most personalized CRM value-added services through call centers as a gateway by utilizing advanced IT technology. Now the Group is focusing on providing professional CRM outsourcing services to major telecommunications service providers in Hong Kong, Macau and the PRC markets.

 

Our Competitive Advantages

Economies of scale :

As one of the leading CRM outsourcing providers, the Group enjoys great reputation in Hong Kong, Macau and the PRC. The Group employs a proprietary system developed on its own that optimizes the diversion of calls in queue to the next available operator, thereby minimizes the caller's wait time and maximizes the quantity of calls without compromising the Group's quality of service. Such economies of scale translate to lower cost of operation, which in turn gives the Group competitive edge in the telecommunications service industry.

Trilingual capability in the provision of services :

The Group's service centers, located in Guangzhou, Guangdong Province, have made full use of their geographic advantage and recruited operators with good command of Mandarin and Cantonese. In addition, the Group has nurtured a team of operators who are able to provide services in English to cater for those customers requiring such capabilities.

Solid client base :

The Group has a wide range of customers, including established telecommunications service providers in Hong Kong, Macau and the PRC. The constant awareness of provision of high quality services has yielded substantial results for the Group. Now the Group has fostered long-term business relationships with these telecommunications service providers that are productive and mutually supportive.

Expansion of clientele :

The Group has expanded its CRM outsourcing services to non-telecommunications customers, including, but not limited to, customers from medical, travel agency, insurance, market research and retail industries. The Directors believe that as outsourcing of CRM services becomes an increasingly popular solution to business in non-telecommunications industries, a whole new dimension of business opportunities will arise.

Strong research and development capability :

The Group makes continuous effort to keep abreast of the latest market trend and technological development. The Group's research and development department constantly upgrades the existing operational system, and develops tailor-made software for the operation of CRM service centers to enhance efficiency and support the needs and requirements of its customers.